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UNDERVIEW: 5 WAYS TO MOTIVATE PROSPECTS TO BUY
It doesn't matter who your prospect is. He could be a friend, a neighbor, a
student, a small-business owner, or the president of a Fortune 500 corporation.
He'll automatically respond to at least one of these five great sales motivators.
Why? Because the y follow the second rule of salesmanship: Appeal to emotion
rather than intellect. The great thing about these universal motivators is that
even when you use them subtly, they'll have a powerful and immediate impact
on almost anyone.
FEAR is the captain of our motivation team. It's also the most misused manipulator.
Fear doesn't have to mean physical fear: "Buy from me or I'll break your
kneecaps." It can be fear of missing out or being left behind. And, of
course, there's always the fear of appearing stupid.
To successfully use fear to motivate a prospect, you have to throw a bomb but
act like you're throwing a marshmellow: "How fast do you want this Hmm,
I can probably deliver yours earlier than the one to--oops, I can't mention
the name. Anyway, whoever confirms first gets it first."
EXCLUSIVITY is the easiest to mount of the great motivators. It's also wonderful
to use when you make an unsolicited phone call. You can always find a way to
trigger one of the two universal exclusivity reactions:
*Everybody wants it, but you can have it now. "I just got word that what
you've been looking for is coming in this week. I can put your name down for
the first one."
*This is the only place you can get it. "If you can swing it, you'll have
the top of the line. If not, I'm sure you can find something else that's almost
as good as what we offer."
GREED is unassailable in its power to overcome objections and artificial delay.
One caution: Don't let an appeal to greed tar you with a "bottom-end supplier"
brush.
No matter how expensive your product or service may be, it's a bargain. Got
that? It's a bargain. Even if you're the most expensive source, it's still a
bargain--if you position your offering the right way. You can cut off money
objections before they ever surface in your prospect's mind with such similes
as, "Of course you can get dependability, like a Chevrolet. but with my
product, you're getting a Rolls-Royce for the price of an Oldsmobile."
Or if you can combine exclusivity with greed: "I can tell just by the way
you talk (or by the way you carry yourself) that you won't be satisfied with
cheap gimmicks. You want a lot for your money. You don't want schlock."
NEED FOR APPROVAL works best when you're dealing with middle management, with
underlings, and with those who aren't yet arrogant or loaded with self-importance.
To crank up the motor of this motivator, you have to transmit a believable message:
The prospect is lucky to do business with you, and you're in a position to make
her a heroine. What follows are two examples:
*"I think your managing director, Sam Jones, is going to be very pleased
you were able to get him such a great deal."
*"I deal with pumpernickel buyers all day, every day. But I'm so impressed
by your knowledge and approach that I have to tell you what I plan to tell Sam
Jones: You're one terrific negotiator!"
Don't worry about using compliments to warm up prospects. It's almost impossible
to overflatter someone, provide you are sincere and don't sound like a toady.
GUILT can come into play when all else fails. It's the toughest motivator to
master in today's brutal business world. But just don't feel guilty using GUILT
unless you turn on the afterburners. Guilt is the result of betrayed loyalty,
belongs to history,
not to present events. Buyers have the loyaflatter someone, provide you are sincere and don't sound like a toady.
GUILT can come into play when all else fails. It's the toughest motivator to
master in today's brutal business world. But just don't feel guilty using GUILT
unless you turn on the afterburners. Guilt is the result of betrayed loyalty,
belongs to history,
not to present events. Buyers have the loyalty of a gnat, which is why business
relationships built on gifts, bribes, and golf outings are so transient.
You can try guilt when you have the inescapable feeling that all is lost: "I've
lost this sale, haven't I?" Only the most honest prospect will confirm,
"Yeah, you're dead." Most prospects will say, " Not necessarily,"
or "I haven't made up my mind yet." This is when you compound the
guilt and shift the burden to the prospect: "Then tell me what can do to
convince you to buy?"